Borrowers know exactly what to upload
Pay stubs, bank statements, tax returns—each requirement spelled out so you stop getting the wrong document in the wrong format.
For loan brokerages
Stop chasing borrowers
for missing documents
Send one link. Borrowers upload everything you need—pay stubs, bank statements, tax returns. You see what is missing instantly. The loan packet is complete before LOS or lender handoff.
No more scattered texts, half-finished email threads, or “we’ll send that later” that never arrives.
Required documents 2 outstanding
- Government-issued photo ID Received
- Last 30 days pay stubs Needed
- 2 months bank statements Needed
- W-2s (last 2 years) Received
You and the borrower see the same status—no guessing
You locked the rate. Then the chasing starts.
The application looks promising. After that, intake turns into follow-up: texts, emails, voicemails, and still—incomplete loan files when someone finally submits to the lender.
The text-and-chase loop
You text asking for the latest pay stubs. They send one blurry photo of a single check. You follow up for two full months of statements. They say they will send the rest tonight. Three days later—nothing. Submission is still waiting on what you asked for on day one.
Intake scattered everywhere
Photo ID in a text thread. Bank statements in email. Asset details on a voicemail your loan coordinator transcribed. Nobody has the full picture without opening five places.
Lender submission hits a half-built file
The loan gets pushed to underwriting—and key documents still are not in. Now processors or underwriters are doing follow-up work intake should have finished.
Wrong docs, wrong format
They send a screenshot of one bank account instead of two months of full statements. W-2 from the wrong year. You ask again—and the cycle repeats.
Hours burned on the same requests
Loan coordinators spend their week re-asking for the same items—pay stubs, bank statements, tax returns—while new applications pile up behind them.
One link. Complete intake. Before submission.
LoanPigeon replaces the back-and-forth with a single borrower link: a structured checklist, required uploads, and live status your team can trust before the file goes to your LOS or lender.
One link
Text or email it after the application. Same process every time—no custom instructions per borrower.
Structured checklist
Borrowers see exactly what you need—pay stubs, bank statements, tax returns—in plain language, not a vague “send your documents.”
Required uploads
They upload from their phone—PDFs, photos, statements—into one intake record. No app install, no office visit to scan paperwork.
Real-time status
See what arrived and what is still outstanding. You and the borrower share the same view—so follow-ups target what is actually missing.
Intake readiness before lender submission—not after someone discovers the gaps.
How it works
From application to a loan file your team can actually submit—without the usual chase.
-
Step 1
Send the link
After the application, text or email one intake link. No app, no account setup—borrowers open it on their phone and start.
-
Step 2
Borrower completes the checklist
They answer intake questions and upload what you marked required—pay stubs, bank statements, tax returns. The checklist tells them what “done” means.
-
Step 3
Submit when it is ready
Your team sees what is in and what is still missing. Move to LOS or lender handoff when required items are complete—not when you have given up waiting.
What changes when you stop improvising intake
Most brokerages already know what they need from a new borrower. The breakdown is how they collect it.
Before
How intake usually goes
- Intake details split across email, text, and voicemail
- Pay stubs in one thread, bank statements in another—often incomplete or wrong format
- You follow up. They send one more document. Still not what underwriting asked for.
- They go quiet. The loan file sits incomplete until someone submits it anyway
- Processors open the file and the first task is chasing what should already be there
After
With LoanPigeon
- One intake link—text or email it after the application
- Borrowers see a clear checklist: pay stubs, bank statements, tax returns, and more
- Required uploads go straight into one intake record—not scattered attachments
- Your team sees what arrived and what is still missing, in real time
- Lender submission starts when the packet is actually ready—not when you are tired of waiting
Built for brokerages tired of chasing intake
Less follow-up for staff. Fewer incomplete files at submission. More loans moving forward without the same manual loop.
One intake record, not five inboxes
Questions and uploads land in one place. Staff review context and documents together instead of reconstructing the file from scattered threads.
Uploads from the phone borrowers already have
Statements and documents come in early—from their desk or on the go—not a week later when someone finally scans paperwork.
See what is missing before you submit
Submitted, outstanding, complete—your team and the borrower see the same status so follow-ups are specific, not “please send your documents.”
Hand lenders a packet worth opening
When required items are in, underwriting starts with documents in hand—not a list of what still needs to be chased.
See example intake
Pay stubs, bank statements, tax returns—each item defined upfront. Your team sees the same checklist and what is still missing before lender submission.
Conventional purchase — new borrower
ExampleBorrower info
Best phone for texts Short answer
Target closing date Date
Uploads
- Government-issued photo ID Required
- Last 30 days pay stubs (all employers) Required
- 2 months bank statements (all accounts) Required
- W-2s (last 2 years) Required
- Gift letter (if applicable) If applicable
You see this before submission
You see what came in and what is still outstanding—so lender handoff starts when the packet is ready, not when someone gives up chasing attachments.
Loan types you can start with
Curated loan starter templates—import in one click, pair with matching programs and required documents, and standardize intake before lender submission.
Conventional purchase intake
Income, assets, and employment documentation—structured so coordinators are not chasing scattered pay stubs and incomplete bank statements.
FHA purchase intake
FHA-specific requirements, ID, and income docs defined so borrowers know which statements and records to provide.
VA loan intake
COE, service history, and income documentation so your team can confirm key VA requirements early.
USDA rural development intake
Property eligibility, income limits, and supporting documentation for rural housing programs.
Jumbo loan intake
Enhanced asset and income verification for high-balance loans with clear documentation requirements.
Rate-and-term refinance intake
Current mortgage, income, and property docs for streamlined refinance workflows.
Stop chasing. Start with one link.
Send a single intake link on your next loan application. Collect pay stubs, bank statements, and tax returns in one place—and know the packet is ready before lender submission.
See how LoanPigeon fits your intake process in a short demo—no long implementation pitch.